Order fulfilment terms and conditions

Please, read the order fulifilment terms and conditions

Order fulfilment timeline

The SLS will start the fulfilment of the service on the business day following the receipt the of the order and payment of the advance payment invoice by the client or payment of the state duty.

If the expected service fulfilment date falls in a weekend or a national holiday, it will be moved to the next business day.

If several sequential services are to be provided within one service, the final fulfilment deadline will be fixed by summing up.

In case the documents necessary for the service need to be forwarded to another SLS customer service site, the time necessary for the delivery of the documentation will be excluded from the service execution timeline.

Fees and procedure of payment

The fees for the services provided by the SLS are fixed under the provisions of Cabinet Regulation No. 486 „Prices of the Services Provided by the State Land Service” of 10 July 2012 (henceforward referred to as „Price list”). The procedures to be followed by the client to pay for the services provided by the Service are established in Cabinet Regulation No. 20 „Procedures of Payment for the Services Provided by the State Land Service” of 11 January 2011 (henceforward referred to as „Payment Procedures”).

An advance invoice will be issued to the client for the services provided by the SLS:

  • for the full amount in case of an application for a service for a single amount given in the Price list;
  • 50 % of the estimated amount, based on the data provided by the client for the object to be surveyed when applying for building cadastral surveying services. The estimated amount may differ from the amount specified in the final invoice;
  • In the amount of the price for one unit of measurement for the service element specified in the Price list in case of a service the payment for which is the multiplication of the prices of several service elements given in the Price list and the quantity.

The client shall make the advance payment before the commencement of the service, unless otherwise specifically stipulated in the agreement.

If the precise service fee cannot be calculated upon the placement of the order, a final invoice will be issued for the provided service based on the actual volumes of work. The Service will send the invoice, together with information about the provided service, to the e-mail address provided by the client. In case no e-mail address is provided in the application, then information about the execution of the order will be sent to the cellular phone (SMS) number given in the application by the client.

The client may pay the invoice issued by the Service in person, using online services (POS terminal) or via a payment service provider (a bank or Latvian Postal Service).

When effecting payments via a payment service provider, the final payment appears in the  banking account of the State Land Service with a delay. In order to receive the ordered materials on the date of payment, please, use the online payment services available at the customer service locations (POS terminal).

The invoice issued by the Service will be considered paid after the invoiced amount has been acknowledged as received in the state budget following the procedures established by the Cabinet of Ministers.

In case a service is cancelled by the client or the Service, the Service will deduct the service cancellation costs from the amount paid by the client. If the amounts paid by the client do not cover the costs of the completed work, the Service will issue an invoice to the client. If the amount paid by the client exceeds the amount due for the completed work, the Service will ask the client to submit an application for return of the money.

Obligations and rights of the SLS

The client shall have the following rights during the execution of the service:

  • The client shall be entitled to receive information about the progress and timelines with regard to the service, the services provided by the SLS, the payment procedures. The client may receive the said information in person at any SLS customer service centre or by calling the information line 67038800;
  • Within 30 (thirty) calendar days of the date of issue of the invoice, the client shall be entitled to submit a claim to the General manager of the SLS regarding the service fee specified in the invoice. The submission of such claim shall not release the client from their obligation to pay within the fixed timeline;
  • Following the provisions of the Payment Procedures, the client shall be entitled to refuse from the service in writing;
  • If, during the fulfilment of the service, the client detects any errors, deficiencies, or any other discrepancies in the prepared materials, the client shall be entitled to submit a written application for this. If the Service finds out that the errors have occurred due to the SLS, the SLS will correct the materials prepared during the provision of the service at its own expense.

The client shall have the following obligations during the execution of the service:

  • The client shall assure timely submission of the documents necessary for the service to the SLS, including the information and documents requested by the SLS;
  • To assure quality and timely provision of the services, the client shall not take any action which delays or might delay the provision of the service and shall cooperate to handle any issues detected by the SLS or the client;
  • During the provision of the building cadastral surveying services, the client shall assure that the employees (including vehicles) of the SLS can access the object to be surveyed without disturbance as well as ensure that the employees of the SLS can perform the cadastral surveying operations without any obstacles.

The SLS shall have the following rights during the execution of the service:

  • The SLS shall be entitled to suspend the provision of the service or extend the service provision timeline unilaterally in case any documents are missing for the provision of the service, the employees and/or vehicles of the Service cannot access the object to be surveyed, and/or in case the cadastral surveying of the object is disturbed in any other manner;
  • The SLS may annul the service in case the client fails to pay the advance invoice within 30 (thirty) calendar days of the date of the invoice, or in case the service cannot be provided for reasons beyond reasonable control of the SLS;
  • The SLS may provide the data of the client to a debt collection service provider in case the client has not paid the invoices issued by the SLS within the fixed timeline. The losses incurred by the SLS during the debt collection proceedings shall be borne by the client.

The SLS shall have the following obligations during the execution of the service:

  • The SLS shall immediately inform the client about any circumstances or conditions which interfere or may interfere with timely and quality provision of the service, as well as in case the client needs to place additional services;
  • During the provision of building cadastral surveying services, the SLS shall duly inform the client about the visit(s) of the SLS employees to the object to be surveyed, giving the name and surname of the SLS employee, their telephone number, and a description of the activities the respective SLS employee will perform.

Order receipt procedures

The client or their authorised person shall receive the materials prepared as part of the service only after the payment of the final invoice  and the receipt of the respective amount in the state budget as established by the Cabinet of Ministers. If the client has not paid any previous invoices issued by the Service for other services, the materials prepared as part of the service will not be issued to the client.

The client will receive the materials prepared as part of the service in the manner specified in the application for the service. If the client receives the said materials in person, the client shall produce a valid identification document (passport or ID card) and the original power of attorney if the said materials are received by an authorised person.

The SLS will issue the ordered materials only in case a valid ID document (passport or ID card) is produced). Documents which, pursuant to the "Law on Personal Documents" are not considered as identification documents (such as, driver’s licence), cannot be used to receive the service, and the Service will not issue the prepared documents against them.

The client shall receive the documents prepared as part of the service within 90 (ninety) calendar days. If the client fails to collect the materials prepared as part of the service within this timeline, the Service shall not be obliged to store them. In such case, the client shall not be entitled to claim that any amounts paid for the provisions of the service be returned.

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